Terms and Conditions - GWS Teleservices Pvt. Ltd.
1. Introduction
GWS Teleservices Pvt. Ltd. is a Category –“B" VNO licensed Internet Service provider. GWS Teleservices Pvt. Ltd. hereby agrees to supply Broadband Internet access and services ("the Services”) to the Customer on the terms & conditions mentioned herein.
2. Service Plans & Pricing
Service Plans available to the customer are more fully detailed in the Price list which has been made available to the Customer by the Company. This is fully detailed on our website https://gwsteleservices.com/ & is updated regularly with the current plan list & details. The Company reserves the right to withdraw any Service Plan, or amend the price of or entitlements under any Service Plan without notice.
3. Payment Terms
Customer shall pay the Subscription Amount in advance as these are Pre-paid services. Taxes will be extra as applicable. Subscriptions once done will not be cancelled/refunded at any condition. Plans speeds are indicative up to ISP node. At the discretion of the Company, the Customer may be permitted to change the Plan under which he/she/they have obtained the Service at such additional cost which the company may decide; subject however that such change will be affected only post completion of the billing cycle.
4. Service Suspension & Renewal
Upon reaching of the expiry conditions, services shall be suspended. However, the customer can get the services reactivated, by subscribing to any applicable Renewal Pack and completing payment thereof.
5. Shifting of Services
In case the customer opts for shifting of services, she/he has to submit a formal written shifting request to info@gwsteleservices.com
with updated KYC. Shifting of services is subject to availability of network feasibility & company does not guarantee any such availability. In case such shifting is not available, the customer agrees to forfeit any amount that has been paid for the services and no refund of the same will be entertained. Customers are liable to pay to shifting charges as per company policy.
6. Acceptable Use Policy
The service should be used for the purpose of subscription/Personal application (Residential use) and the Customer cannot use the services for any other purposes. The internet access services subscribed to under any plan is a residential plan not meant for redistribution or sharing of any kind. Any unauthorized redistribution shall invite suspension of services and no refunds can be claimed thereafter. Customer using Wi-Fi services within their personal network may do so at their own risk and any Govt regulations shall be the responsibility of the customer only. The Company takes no responsibility for such extensions for any reason whatsoever.
7. Content & Liability
The Company takes no responsibility whatsoever for the content on the Worldwide Web or access to any content whatsoever by the Customer or any other person using the service. The company is not responsible for any commitment, representation, or offering by the distributors or channel partners or dealers. Customers are advised to check back with the company in case of any doubt or any commitment etc received from anyone with regard to the services of the company.
8. Service Quality & Interruptions
The Company will endeavour at all times to maintain an adequate and reasonable quality of the Service. However, the availability and quality of service may be affected by factors outside the Company’s control such as physical obstructions, geographic weather conditions, and other causes of electronic/electrical interference or faults in other telecommunication networks including natural disasters, force majeure situations, and Acts of God etc. to which the network is connected or on which network is built-up. The company shall not be liable for any consequences arising thereof including but not limited to damage to the customer’s PC or any other input or output devices of any type connected to it or any other property. Also, the Company makes no representation or warranties as to the continuity or availability or quality of the Services. The company shall not be obliged to grant any service credit for disruption of services due to any reason outside its control.
9. Information Verification & Disclosure
The Company reserves the right to confirm or verify the information/details given by the Customer in this agreement at any other time directly or through its agents and/or associates, and may require the Customer to produce proof as necessary and applicable to substantiate such information/details. The Company also reserves the right to pass on any information relating to subscribers as requested by any Govt authority at any time and subscribers agree to share complete info as requested by the Company / Govt Authority at any time without prejudice.
10. Termination of Service
The Company retains the right to withdraw or terminate the Service without notice in the event of: Wrongful, malicious or fraudulent representation by the Customer; Non-payment of dues; Resale or unauthorized additional connections; Any breach of this Agreement; Any change in the Company’s network; Complying with an order from any Statutory/Regulatory Government authorities. The Company reserves the right to suspend the Services during technical failure, modification or repair, or testing of the Services or the Network.
11. DOT Compliance
All DOT guidelines/amendments (current as well as upcoming in the future) applicable to services provided. IPDR records of all Netted data will be maintained as per DOT guidelines.
12. Commercial Transactions & Force Majeure
The company accepts no responsibility or liability whatsoever for commercial transactions of any nature including bookings, purchases, contracts or agreements entered into over the Internet by the Customer or any person or firm using the connection of the Customer. The Company shall not be liable for any failure or breakdown in the service or any loss or damage caused to the Customer due to war, hostilities, acts of terrorism, riots, strikes, lockouts, civil commotions, earthquakes, lightning, floods, accidents, fires or explosions, acts of god, governmental acts, regulations or directions, sanctions or any Force Majeure situations not within the control of the Company.
13. Agreement & Jurisdiction
The Customer and the Company agree that this Agreement has been duly authorized and executed and is valid and binding and is enforceable in law in accordance with its terms. In relation to any arbitration under the terms and conditions herein, the courts of Indore Madhay Pradesh shall have exclusive jurisdiction.
14. Indemnification & Additional Terms
Customer agrees to indemnify and keep indemnified the company from any losses that customers may face while using the said subscription services either directly due to the service or any specific use of the service by the customer at all times. The terms contained hereinabove are over and above terms & conditions governing the services as contained in relevant tariff leaflet, website of the company including but not limited to privacy policy and disclaimers or any other terms & conditions as may be stipulated by the company from time to time. The customer agrees to receive service balance and other informative SMS sent by the Company from time to time on his/her mobile phone. The Company reserves the right to modify, alter, change or amend any or all of the terms and conditions contained hereinabove from time to time, without any intimation to the customer, by way of updating the same on the website of the Company. The above terms and conditions are subject to review from time to time, altered, modified and updated terms and conditions will be intimated by listing the same on website https://gwsteleservices.com/
. The customer has fully read and the contents of the terms and conditions have been explained in vernacular, Verbatim and upon understanding, have signed the CAF as a token of its acceptance/consent and further with a clear understanding that it is valid and binding document and can be enforced in the Court of Law.