Privacy Policy - gwsteleservices.com

Privacy Policy - GWS Teleservices Pvt. Ltd.

This Privacy Policy (the "Policy") sets out how GWS Teleservices Pvt. Ltd. , handles or deals with your Personal Information, including Sensitive Personal Data, which GWS collects, receives, possesses, stores, deals, or handles while you use GWS's website, applications (hereinafter called "apps") and services (collectively, "GWS Services/Products") or otherwise interact with us during the course of our relationship. This Policy should be read with the Terms of Use at https://gwsteleservices.com/terms-conditions/,, Terms and Conditions of Customer Acquisition Form (CAF) for GWS's Services, End User Agreement of network devices provided by GWS, or any other terms agreed upon, document executed/signed by you, as may apply. Registration, usage, or purchase of any of GWS's Services/Products implies your express consent and agreement to this Policy. This Policy may be modified in view of changes in business, technology, regulatory framework, and the like. The modification will be intimated to you online. You are encouraged to regularly visit this page to review the policy and any modification

Collection of Information

To facilitate your seamless access to GWS Services/Products, billing, innovation, improvement, marketing, and promotion, and/or for complying with regulatory obligations, GWS may collect the following types of information:

Personal Information:

Basic details provided during the registration process such as your Name, Father's Name, Mother's Name, Spouse's Name, Date of Birth, Phone Number, Email Address, Communication or Permanent Address.

Photograph provided during registration or during the profile update.

Proof of Identity and Address such as Aadhaar Card, PAN Card, Driving License, Passport, etc.

Transactions performed that can identify you as an individual through your customer ID or other relevant unique identifier.

Demographic details such as gender, city, PIN code, or nearest location.

Usage logs/Server logs/Cookies which may contain details of your Personal or Sensitive Personal Information.

Service-specific information or identifiers such as International Mobile Subscriber Identity (IMSI), Mobile Station International Subscriber Directory Number (MSISDN), Customer ID, etc.

Device-specific information or identifiers such as International Mobile Equipment Identity (IMEI), OS-specific identifiers.

Device-specific information or identifiers such as Media Access Control Address (MAC Address), Internet Protocol Address (IP Address), Internet Protocol Detail Record (IPDR), Network Address Translation (NAT), Session Logs, etc.

Sensitive Personal Data or Information:

Passwords or authentication information for any of GWS Services/Products.

Financial information, such as details of bank account, credit card, debit card, or other payment instrument details, etc.

Biometric information.

Mandatory Information:

Basic details provided during the registration process such as Name, Phone Number, Communication or Permanent Address.

Photograph provided during registration.

Proof of Identity Documents such as Aadhaar Card, PAN Card, Driving License, Passport.

Proof of Address Documents such as Driving License, Passport, Utility Bills.

Non-Personal Information:

Session, web sessions, internet usage, web beacons, usage and transaction data, aggregate log data, and aggregate information.

Your computer's or mobile device's operating system type and version, Internet Protocol (IP) address, Computer or mobile or any other device ID, Wi-Fi network name (SSID - service set identifier) and strength, access times, browser type and language, and websites you visited, search results, content, and advertisements you select and view, content settings and preferences. Channels you add and view, including time and duration in the channels, and other usage statistics.

Use of Information

The information provided by you to us is used for several purposes connected with our business operations, which may include:

Verifying your identity, access, privileges assigned, and relationship with us.

Provisioning of products/services, testing or improving services, recommending various products or services.

Understanding how you and other users are using the GWS Services and our other products and services to improve them.

Processing your requests, inquiries, and complaints, providing customer services and related activities.

Communicating about GWS's Products, including bills, invoices, confirmations, notices, updates, security alerts, support and administrative messages, existing or new offers, content, advertisements, promotional messages, user surveys, key policies, or other administrative information.

Responding to your complaints, service requests, comments, and questions, and providing customer service.

Providing periodic maintenance and support to the GWS Services, including automatic software updates.

Analyzing and reviewing for the improvement of our services.

Personalizing your experience, suggesting and offering you relevant content, and displaying marketing and advertising tailored to your preferences on the GWS Website, App, and other GWS Services, Third Party Channels, and other third-party websites, apps, platforms, and devices.

Improving your experience while using our services by presenting advertising, products, and offers tailored to you.

For marketing purposes, including sending you emails and text messages about products, events, promotions, and offers from GWS or its partners or advertisers.

Completing your purchase/transaction.

Enforcing our terms and conditions or protecting our business, partners, or users.

Protecting, investigating, and deterring against fraudulent, unauthorized, infringing, or illegal activity.

Complying with law and directions of law enforcement agencies or in connection with an investigation on matters related to public safety, as permitted by law or anti-fraud activities/systems.

Other usages that you may consent to.

Access , Correction and Deletion:

We shall make all efforts to keep our records updated and accurate with your latest information. You shall be responsible for ensuring that the information or data you provide from time to time is correct, current, and updated, and you have all the rights, permissions, and consent to provide such information or data. Based on technical feasibility, we will provide you with access to all your personal and sensitive personal information that we maintain about you. We will perform verification before providing you access to this information. You may request access, correction or updating, and deletion of the information by contacting GWS or by visiting https://www.gwsteleservices.com/contact. You may note that the deletion of certain information or withdrawal of consent may lead to the cancellation of your registration with us or your access to our services. Additionally, we may not be able to process your request for correction, updating, or deletion in case the same is not supported by valid documents or data retention if required by the applicable law or law enforcement requests, or under any judicial proceedings, or if it is extremely difficult to implement (such as requests related to backup copies or if a new system is required to process the request or change of technical design) or risks the privacy of other users.

Feedback and Grievance Redressal:

We are committed to safeguarding your personal information collected and processed by us. In case of any feedback or concern regarding the protection of your personal information, you can contact us at info@gwsteleservices.com. Alternatively, you may also direct your privacy-related feedback or concerns to the Privacy Grievance Officer whose details are as mentioned below:

Email id - : info@gwsteleservices.com